Support · Eipify Kids
Help, whenever you need it.
Eipify Kids is set up and managed by a parent or guardian. This page answers the questions we hear most, from subscriptions and restoring purchases to parental controls and deleting your data, and it always ends with a way to reach a real person.
§ 01 Contact us
The fastest way to reach us is email — a real person reads every message and we aim to reply within two business days.
- contact@eipify.com
- Response
- Within 2 business days
- Languages
- English & Arabic
- Developer
- Omar Abdulaziz · Eipify Kids
When you write, please tell us your account email and the device you are using (iPhone, iPad, or Android) so we can help faster. Please do not include any medical details or health records about your child.
§ 02 Account & sign-in
Creating an account
A parent or guardian creates the account with an email and password, and confirms they are 18 or older. Your child never needs to create an account.
Forgot your password
On the sign-in screen, tap Forgot password and we’ll email you a reset link. If it doesn’t arrive within a few minutes, check your spam folder.
Didn’t get the verification email
After signing up, look for a verification email so we know the address is yours. Check spam, and make sure the address is spelled correctly — or email us and we’ll help.
Parent PIN
Set or change your PIN in Parent → Settings → Change PIN. If you forget it, email us from your account address and we’ll help you reset it.
§ 03 Subscription & billing
Eipify Premium unlocks every learning area and unlimited play. Monthly and yearly plans are available. Payment is handled entirely by the App Store or Google Play — we never see or store your card details.
How to subscribe
Open Parent → Account → Subscribe and choose a plan. Your store account (Apple or Google) confirms the purchase.
Manage or cancel
Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the current period ends. You manage everything in your store account:
| Platform | Where to manage or cancel |
|---|---|
| Apple (iPhone / iPad) | Settings → [your name] → Subscriptions |
| Google Play (Android) | Play Store → profile → Payments & subscriptions → Subscriptions |
Switching between monthly and yearly
Change your plan in the same store subscription settings above. The change follows the store’s upgrade / downgrade rules.
Refunds
Because Apple and Google process all payments, refund requests are handled by them: Apple at reportaproblem.apple.com, Google through the Play Store or support.google.com/googleplay. If you were charged and something looks wrong, email us and we’ll point you the right way.
§ 04 Restore purchases
Reinstalled the app, or moved to a new device? Your subscription travels with your store account.
- Make sure you’re signed in with the same Apple ID or Google account you used to subscribe.
- Open the subscription screen and tap Restore Purchases.
- Give it a moment — we re-check the receipt with the store before unlocking.
If it still doesn’t unlock, email us with the date of purchase and we’ll sort it out.
§ 05 Parental controls
The parent area is protected by a PIN, so purchases, links, and settings stay out of a child’s reach.
- Daily time limit: set how long your child can play each day in Parent → Settings.
- Switch child: using the app for more than one child? Switch profiles in Parent → Settings → Switch child.
- Change PIN / language: both live in Parent → Settings.
§ 06 Using the app
How the games work
Each activity is short and encouraging, with spoken prompts and celebrations. When your child finishes, the app suggests the next best activity automatically — a little easier after a tricky round, a step up after a win.
Seeing progress
Open Parent → Report to see stars, sessions, accuracy, and progress across every learning area.
Language
Switch between English and Arabic anytime in Parent → Settings. The whole app, including instructions and audio, follows your choice.
No sound?
Tap the speaker on the instruction banner to replay it. If you hear nothing, raise the device volume and check the mute / silent switch.
§ 07 Privacy & deleting data
We collect the minimum the app needs, show no third-party ads, and never sell personal data. The full details are in our Privacy Policy.
Delete your account and data
- In the app: Parent dashboard → Delete account, which permanently removes the account, your child’s profile, learning activity, and settings.
- By request: email contact@eipify.com and we complete verified requests within 30 days.
Step-by-step instructions are on our account deletion page.
§ 08 Troubleshooting
The app won’t load or keeps spinning
Check your internet connection, fully close and reopen the app, and make sure you’re on the latest version from the App Store or Google Play.
My purchase didn’t unlock Premium
Confirm you’re signed into the store account you paid with, tap Restore Purchases, and wait a moment for the receipt to be verified. Still stuck? Email us with the purchase date.
There’s no sound
Raise the volume, turn off silent / mute (on iPhone, check the side switch), and tap the speaker button to replay the instruction.
Something else
Email us with your device and a short description of what happened — the more detail, the faster we can help.